Elite Care Ltd

Privacy Policy

We respect your privacy and handle personal information with care, dignity, and professionalism. This page explains how information shared through our website and care enquiries is used and protected.

1. Information we may collect

When you contact us through the website form, by email, or by phone, we may collect:

  • Name
  • Email address
  • Phone number
  • Details you share in your enquiry

2. How we use your information

We use your information to respond to care enquiries, provide relevant support information, arrange follow-up contact, and communicate clearly about suitable care options.

We may also review communication patterns to improve how we respond to families and individuals seeking support.

3. Storage and careful handling

Information is stored and handled with care. Access is limited to people who need it to respond to your enquiry or support service-related communication.

4. When information may be shared

We only share information where reasonably necessary, including:

  • To help deliver requested care services
  • To comply with legal or regulatory obligations
  • To protect rights, wellbeing, and safety

5. Data retention

We keep personal information only for as long as reasonably needed for enquiry handling, service delivery, record-keeping, and legal responsibilities.

6. Your rights and questions

If you would like to update details you have shared, or ask a privacy-related question, please contact Elite Care Ltd. We will do our best to respond clearly and promptly.

You can also use our enquiry page: Contact Us