Healthcare professionals

A clear referral pathway for safe care at home in Guernsey

We keep assessment, planning, and family communication straightforward so transitions into home care are dependable.

  1. Step 1 · Initial referral details

    Share key clinical, practical, and safeguarding information so we can confirm suitability and urgency quickly.

  2. Step 2 · Joint planning and confirmation

    We agree outcomes, visit frequency, and start timing with the person, family, and referring team.

  3. Step 3 · Coordinated start and updates

    Care begins with continuity-led handover, then we provide timely updates and escalate any concerns without delay.

Referral Questions, Answered Clearly

Practical guidance for healthcare professionals and community partners considering a referral to Elite Care Ltd.

Is Elite Care suitable for professional referrals with varying care needs?

Yes. We support adults with a broad range of domiciliary care requirements, from help with daily routines and companionship to more structured support plans. Each referral is reviewed individually so we can confirm suitability, safety considerations, and the right level of continuity.

What happens after first contact from a referrer?

We acknowledge the enquiry promptly, gather the essential high-level details, and confirm next steps for assessment. Where appropriate, we coordinate with the individual, family, and relevant professionals to arrange a safe and timely care start.

How is information sharing handled at a high level?

Information is shared on a need-to-know basis to support safe, person-centred care and continuity. We work with clear consent and confidentiality principles, and we communicate relevant updates with authorised professionals and family representatives as appropriate.

How do you keep professionals and families informed?

We prioritise responsive, respectful communication. Named contacts and agreed update routes help ensure key changes, care observations, and practical coordination points are shared consistently with both referring professionals and involved family members.

What is the best way to begin a care enquiry or referral?

Please contact us with the person’s key circumstances and preferred timing, and we will guide you through the next steps. We welcome direct enquiries from families and referral discussions from healthcare and community professionals.